Charlene McClain joined Eckerd Kids in 2016 as the Chief Talent Officer. Charlene is responsible for driving our human resource systems and practices that support recruitment, retention, performance and alignment with the personal integrity that drives Eckerd’s success. Charlene is focused on building our training capacity to include developing, and directing a Leadership Training Academy with virtual education and e-learning opportunities that will advance Eckerd Kids as the best-in-class for excellence in management and service delivery among non-profits.
Charlene brings over 16 years of talent management and development leadership experience to Eckerd Kids, including organizational development, management development, and associate engagement. Prior to joining Eckerd Kids, Charlene served as the Director of Training, Delivery, and Operations for BICSI in Tampa, FL. At BICSI, she was instrumental in evolving the organizations’ global training delivery strategy and enhancing the quality of authorized training providers and certified trainers. Previously, she served for over 6 years as a Senior Director of Learning Solutions at ADP TotalSource where she directed a staff that provided talent development solutions to over 1400 internal associates in the United States, Philippines, and India. Under Charlene’s leadership, ADP TotalSource released its first Emerging Leadership Program which received the 2012 South Florida Learning Champion’s Bronze Award.
Charlene received her master’s degree from University of West Florida and a bachelor’s degree from Florida A&M University. She is a certified Senior Professional in Human Resources and a SHRM Senior Certified Professional.